Just wanted to say thanks for such incredible service. I had a beloved pair of Lowa Trekkers that carried me safely and happily around the world several times over the course of 10 years; eventually they gave up the ghost on the Kalalau trail in Kauai, a fitting place to put such good friends to rest.
I contacted you guys asking about changes in boot manufacturing in those 10 years (the Trekkers fit my feet perfectly with no break-in!), and I got an e-mail back from the General Manager with the good news that the Trekkers were still made in the same shape, but that there were newer options available too.
I opted for something new, and was again walking on happy feet for another 3 years. At that point some of the stitching on the left inner ankle started to pull out; again I contacted you guys and within a couple of weeks had a new pair of *upgraded* boots, free of charge.
It's amazing in this day and age to find a company that A) makes such great products, B) is so responsive to customer service and C) stands behind what it makes.